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Name
Please provide your first and last name.
Company Name *
Please provide your company name.
Title *
Please provide your title.
email
Please provide valid email details.
How would you best describe the way you interact with Salesforce?
End User -- I use Salesforce in a non-technical capacity
System Administrator -- I manage users, modify page layouts, gather requirements, etc.
End user with System Administrator rights -- I'm a power user or delegated admin with a combination of the roles above
Developer -- I'm well versed in Visualforce, Apex, coding, etc.
ISV -- I make and/or sell software that runs on Salesforce
Call Center Support -- I resolve customer issues
IT Support -- I manage hardware, software and systems
Other
In which country do you currently reside? *
Please provide Mailing Country Code
I use Service Cloud
Please mark Service Cloud
I use Computer Telephony Integration (CTI)
Please mark Service Cloud: CTI
I use Service Cloud Console
Please mark Service Cloud: Lightning Service Console
I use Service Cloud Knowledge
Please mark Service Cloud: Knowledge
I use Live Chat
Please mark Service Cloud: Chat (Live Agent)
I use Live Agent Supervisor
Please mark Service: Chat Supervisor(Live Agent)
I use the Self-Service Portal
Please mark Service Cloud: Self-Service Portal
I use Social Customer Service
Please mark Service Cloud: Social Customer Service
I use SOS (Video Integration)
Please mark Service: SOS (2-way video)
I use Einstein Bots
Please mark Service: Einstein Bots
I use Einstein Case Classification
Please mark Service: Einstein Case Classification
I use Field Service Console
Please mark Service: FSL Dispatch Console
I use Field Service Mobile
Please mark Service: FSL Mobile App
How long have you been in field service?
Please provide Service Cloud: Involved in FS
How long have you been using Field Service Lighting?
Please provide Service Cloud: Using FSL
In an average week, how much of your time do you spend managing or supervising agents/service workers?
Please provide Service Cloud: Supervising %
In an average week, what percentage of your time is dedicated to providing direct external customer support? (This does not include providing support to employees within your company.)
Please provide Service Cloud: Service %
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